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MERCADO CAREER OPPORTUNITIES

Professional Services Engineer

Location: San Francisco, California

About the Company

Do you shop online? Do you ever wonder what the magic power is that ensures pink hats don't show up on your browser when searching on a website for blue shirts? Do you dream of being a key contributor within a talented and experienced team? Are you excited about being a key contributor to the future of eCommerce?

Mercado is a leader in the eCommerce industry, by developing the first search engine focused on eCommerce. For the past decade, we have worked with significant retail brands such as Macy's, REI, EvoGear, Sears, Overstock, Williams-Sonoma, GUESS? and over 400 leading retail brands – delivering search, navigation and merchandising solutions that enable a rich shopping experience and ignite revenue growth and profitability. Mercado is based in Pleasanton, California and is privately held.

Position Summary

Join a rapidly growing e-Commerce Software Company as a Professional Services Engineer, reporting to the Director of Professional Services. This is a highly visible, customer-facing role dedicated to one of Mercado's largest and most strategic clients, making this an exciting opportunity for the job seeker interested in a rewarding opportunity with a career path.

You will be responsible for leading system design and analysis, but with a heavy emphasis on development and implementation. You will also participate in onsite meetings, training sessions, and generating documentation.

Responsibilities also include on site coordination of projects from scope of work approval until customer signoff and acceptance. This includes leading the communication with the client in design discussions and understanding their unique needs while maintaining an understanding of Mercado's strategic product roadmap to ensure alignment to the customer.

Essential Duties and Responsibilities

  • Work strategically with customer to ensure best practices and latest technologies are implemented.
  • Ability to write a sample web based application demonstrating the created solution in Java/J2EE.
  • Technical persistent account management for this large client, including aggregated support calls, change requests, design meetings and discussions, preliminary presale work on future projects, etc.
  • Being able to understand emergency production-related issues, and to update the relevant team leads and other teammates at both client and Mercado.
  • Participating in presale decision making and discussions with a focus on customer advocacy and finalizing project SOWs (Statements of Work).
  • Willingness to spend time in Pleasanton, CA at Mercado's corporate office and/or Mercado's Israeli lab supporting customer work and/or for training.

Education and Experience

  • Degree in Computer Science or Software Engineering or equivalent experience

Required: Job Knowledge, Skills and Abilities

  • System Analysis and System Design.
  • Excellent knowledge of web development in Java/J2EE.
  • Excellent knowledge of XML
  • Developing database based solutions under Windows, UNIX or Linux.
  • Knowledge of relational databases and SQL.
  • Ability to learn new and proprietary languages.
  • The ability to deal with complex problems and situations.
  • Great customer facing skills and the ability to build relationships
  • Must be able to effectively communicate with technical, business, and upper management teams.
  • Independent working skills.
  • Good understanding of hardware and software architectures.
  • Must be proficient in MS Outlook, Word, Excel, Power Point and the Internet.
  • Excellent verbal and written communication skills required.
  • A professional appearance and telephone manner is essential.

Preferred: Job Knowledge, Skills and Abilities

  • Previous experience in system analysis is an advantage.
  • Previous experience working under Solaris and Linux an advantage.
  • Knowledge of Perl is an advantage.

Classification: Exempt, Salary
Compensation: Depending on Experience.
We offer all eligible employees a competitive benefits package

Mercado is an equal opportunity employer M/F/D/V
Work performed primarily in an office environment. For information on the physical demands of this job see HR.

TO APPLY: Send your cover letter and resume via email to Jobs410PS@mercado.com. Include Job number Jobs410PS-San Francisco in the subject line of your email. Hint: Priority will be given to applicants that include a cover letter with an overview of how you meet qualifications.

No third party or recruiters will be used for these positions.