CUSTOMERS

Mercado's customers are well-established retail brands; many are household names in the United States, Canada, and Europe. They’re leaders in retailing – both brick-and-mortar and online. They are successful mass merchants, they’re office products suppliers, and they sell home furnishings, premium apparel and outdoor recreation equipment. Collectively, they sell tens of billions of dollars in merchandise online, and many of them have relied on Mercado’s eCommerce solutions to help them do so for nearly a decade.

Our customers are also the online retailers you may not have heard of. They’re today’s aggressive, emerging eCommerce concern. They sell cookie bouquets, scrubs, snowboards, home organization supplies, and wood working tools. They are the “long tail” of Internet retailing, and they’re exploiting the great commercial opportunity offered by the Web – and they represent an increasingly large piece of the eCommerce pie.

Customer success stories

What our customers have in common is a passion for online selling and a desire to make their sites powerful channels for revenue. Retailers – of any size – using Mercado solutions recognize the value that is gained when they consistently match shoppers to products in compelling and productive ways. The value realized is better customer engagement, which our customers measure in the form of increased conversions, higher average order value (AOV), and higher customer satisfaction and retention.

Strong advocates for our customers

At Mercado, we build strong relationships with our customers. Through our Customer Advocacy team, Mercado continues this relationship long after the implementation is successfully completed. Our team acts as a true advocate for the customer across all business departments within Mercado. Whether it includes supporting customer product enhancement requests or real-time critical operations issues, our Customer Advocacy team provides a single source of contact for each customer’s unique needs.