CUSTOMER ADVOCACY

The Mercado Customer Advocacy team acts as an advocate for the customer across all business departments within Mercado. We believe in partnering with our customers throughout the relationship, from first identification and selection of software partner to implementation and post-implementation support.

We work with customers of all sizes to continuously strengthen our relationships and ensure future business success. Our customers benefit not only with improved software solutions but also by joining a community of industry leaders to share ideas and best practices.

Customer community

Mercado customers gain access to a wealth of information they use everyday to improve their business performance. Our customers constantly learn the latest in best practices and new retail trends from Mercado’s industry leading specialists as well as other subject matter experts. Resources for our customer community include:

• Customer Online Forum
• Customer Advisory Board
• Customer Support
• Customer Newsletters

Continuous customer feedback

At Mercado, we believe our customers are the key to the continued success of our eCommerce solutions. Through their ongoing relationship with Mercado, our customers constantly provide feedback that enables us to continually improve our solutions that, in turn, support our customers' business objectives. Current customers can simply contact our Customer Advocacy team to provide feedback to Mercado with any issues or comments.